Logging in/out of my application

Why can't I login to my account? I've tried logging in with my email and password.

If you are the primary applicant (not the co-applicant),  you should be logging in with the email and password you used when creating your application for the first time.

If you are the co-applicant, you will need to use the primary applicant's email and password to login. Once logged in, you will be completing all items that show as "Applicant B". Log into your application using Applicant A’s (the primary applicant) login details. Click into any document and fill in the fields specified for Applicant B.

If you've followed these steps and are still unable to login, please contact Binti Customer Support by using the chat icon (bottom right hand corner) or help@binti.com.  We will send you a password reset email within minutes of speaking with us so you can regain access of your application.

How can I reset my password?

You can reset your password by going to family.binti.com, and clicking on the "Forgot your password?" link below the blue Sign In button

Why isn't my password working?

Please make sure that the following two things have occurred.

1)  User accounts require a password that is at least 8 characters. Follow on-screen prompts to create a secure password.

2) You are on the Binti login screen and are using the password you created to access your application.   

If you are already working inside of the application and are being asked for a password (also known as passcode or access code) this is referring to a password that the Agency provides based upon the part of the application you are working on.  If this is what you see, please refer to the article,  What is the passcode? (also known as "access code" or "password")

If you are resetting (changing) your password,  please make sure you are completely logged out of Binti before resetting your password.

Why does my password reset email say the link is expired?

The links in password reset emails will expire if:  

1) Too much time has passed

2) Another password reset email was sent after the one you are using

3) If you're listed as the co-applicant.  These are security measures to protect user information and to ensure that the correct login information is used.

If you're the co-applicant:
Co-Applicants must log in with the primary applicant's login information. Co-Applicants will not have their own separate login information, and if they try to reset their password, will receive an error message that the link has expired.

If you're the primary applicant:
Some email service providers will lump all emails from one sender together in one thread. This is true with services like Gmail. When opening the password reset email from Binti, please make sure that you are clicking on the link for the most recent email from the system.

Below is what a thread will look like (for Gmail users specifically, but this may be similar on other email service providers as well).

Make sure that you are clicking on the link for the most recent email by reviewing the time stamp for each email and clicking on the link that was most recently sent to you.

Sometimes, it also helps to delete all previous reset password emails that you've received from Binti BEFORE clicking on the newest link. Once all previous emails are deleted and only the most recent one stands, you should be able to click on the link and reset your password without an issue.

If you've followed all the above steps and are still receiving an error message that the link is expired, please try resetting once more by clicking the "Forgot my password" link - see steps for how to do this above.

If you don't see a newer password reset email,  please contact Binti Customer Support by using the chat icon (bottom right hand corner) or help@binti.com so we can troubleshoot for you.

Why am I locked out of my account?

Binti will automatically lock your account if a password has been tried too many times.  This is a security measure to protect user information.

Please contact Binti Customer Support by using the chat icon (bottom right hand corner) or help@binti.com.  We will unlock your account and send you a password reset email within minutes of speaking with us so you can regain access of your application.

The Agency sent me a link to my application.  Why doesn't it work?

An application link might not work for a couple reasons.

Binti will automatically set a link to expire if it's not utilized within a certain time frame.   This is a security measure to protect user information.

If the Agency is sending a link that is not housed in a "Welcome" email, it might not be the correct link to your application.

Please contact Binti Customer Support by using the chat icon (bottom right hand corner) or help@binti.com so we can troubleshoot for you.

I was a reference for someone else, and now I can't access my own application.

Binti allows you to access the different roles you've taken on in any applications at an agency.

When you log in, you should see your name in the left tool bar.

If you hover over it you should see "Switch to Initial Application" (or "Switch to Renewal Application" depending on what stage in the approvals process you're on).

Clicking on the link for the application you'd like to work on will take you directly into that application to resume any work.

What can I do if I have questions that weren't addressed in this help article?