What is the passcode? (also known as "access code" or "password")
If you are working inside of the application and are being asked for a passcode this is referring to a passcode that the Agency provides based upon the part of the application you are working on. (Often times this is a passcode required after completing orientation.) If this is what you see, and you have completed the task associated with obtaining the passcode, please contact Binti Customer Support by using the chat icon (bottom right hand corner) or email@example.com. We will need to confirm that the task was completed in order to provide you the passcode. (This may also mean that we need to re-direct you to the Agency if we aren't able to confirm the completion of the task associated with the passcode.)
Why isn't my passcode working? (also known as "access code" or "password")
Passcodes need to be entered exactly as they are written and when entering into the required field, there shouldn't be extra spaces in front of the first letter or after the last letter.
If the passcode still doesn't work, please contact Binti Customer Support by using the chat icon (bottom right hand corner) or firstname.lastname@example.org. We will confirm that the passcode is correct and troubleshoot for you.
Why won't the application let me move forward?
If you can't move forward with a form or move to a new section/page, there are a few intentional things that could be causing that.
If you are stuck in a form and the message at the top doesn't clearly show you what is stopping you from moving forward, please review the form to make sure all mandatory fields, marked by (*), are completed.
Required fields have an asterisk next to them. Notice that the First Name, Last Name, and Date of Birth fields have an asterisk, but the Middle Name field does not. The Middle Name field is not a required field in the above example.
If it's a mandatory field that you don't have an answer for, please place N/A in the field.
Please make sure any short-answer responses don't exceed the character limit for the field. If you place your cursor at the end of the written answer in any short-answer field, you will either see a green # (ex. 10/15) or you will see a red # (ex. 20/15). In this latter example, you've exceeded the text field by 5 too many characters.
The telephone number field on this form lets you know exactly how many characters are allowed while you type. In the above example the telephone number field only allows 14 characters.
If you are trying to move forward to a new page/section and cannot, you should be seeing a message at the top of the page that will tell you the other items that need to be completed before you can advance. The Agency has intentionally set-up up the application in such a fashion that certain items need completed before advancing to a new page/section.
Trying to go to the next page in an application creates a message similar to the one in the above image. Note the messaging in the light blue box at the top of the page that lets the applicant know what’s missing in the current step. You won’t be able to move forward until the missing tasks haven’t been completed.
If you are waiting for a worker, reference(s), or other adult(s) to complete their items, they will receive notifications until those items are completed. These are expected delays and should not factor into the amount of time the Agency takes in reviewing your application and getting back to you.
Trying to go to a new section in an application before you've completed all the required fields and forms in the previous step will create a message similar to the one in the above image. Note the messaging at the top of the page in the light blue box that lets the applicant know what's missing in the current step. You won’t be able to move forward until the missing tasks have been completed.
Why am I receiving emails from the Agency reminding me to work on my application when I have completed everything?
Email reminders are automatically generated when an application is showing as incomplete. This can be generated even if you completed the items required of you but you are waiting for a worker, reference(s), other adult(s), to complete their items. If you know this email reminder is not valid for you, please feel free to disregard.
I've completed everything required. Now what?
Every Agency is unique with how they move forward with the applicant's steps to take.
You should expect a few weeks for the Agency to review your application and reach out.
If at any time you would like to check on the status of your application and don't have contact information for the worker assigned to your application, please contact Binti Customer Support by using the chat icon (bottom right hand corner) or email@example.com. We are happy to locate a direct contact for you or, if needed, reach out to the Agency on your behalf.
What can I do if I have questions that weren't addressed in this help article?
If you have any other questions, please feel free to email us at firstname.lastname@example.org, send us a chat using the chat icon (bottom right hand corner), or give us a call at 1-844-424-6844.