How do I edit or delete a service record?

You can fix a service record yourself as long as the referral is still open and the record isn't locked.

How do I edit or delete a service record?

1. Navigate to Children & Youth on the top blue navigation bar.
2. Select Service Referrals in the dropdown.
3. Find the referral and click "View Service Referral."
4. In the Service Records section, find the record you want to change.
5. In the 3 dot menu Click "Edit" to update it, or "Delete" to remove it.

Why can't I edit or delete a service record?

There are two common reasons:

• The record is locked. Locked records can't be edited or deleted. See below.
• The referral is closed. Once a referral is closed, its records can't be changed, even if a record isn't locked. Contact your referring agency to ask for the change.

What does it mean when a service record is locked?

A locked record has been sent to your referring agency's finance team for payment processing. Binti doesn't handle payments, but you can treat a locked record as being in that process.

Only the referring agency can lock and unlock records. If a locked record needs a correction, contact your referring agency and ask them to unlock it.