Single Sign-On (SSO)

WA outline.png Washington State Caregivers

If you are having trouble logging into Binti, please follow these instructions or click "Get Help" in the Secure Access Washington portal.


What is Single Sign-On (SSO)?

Single-Sign On (SSO) is a convenient login method that allows users to log into Binti using an agency-issued account. Users with SSO do not need to maintain a separate account to access Binti.

  Accounts that use Single Sign-On are managed by external providers. Please contact your Agency Help Desk for support. Binti support is unable to manage SSO accounts.

 

How do I enable SSO?

If you are an agency administrator interested in enabling SSO for your agency, please contact your Customer Success Manager for assistance.

How do I login to Binti using SSO?

To login to Binti using SSO, complete the following steps:

  1. Navigate to https://family.binti.com

  2. Select the 'SSO' tab

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  3. Select your agency from the list or use the search box to find your agency

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  4. Enter your login credentials using your agency portal

Once you have successfully completed these steps, you will be redirected back to Binti. If you encounter an error, refer to the action steps outlined in "Troubleshoot Common Errors" below.

Troubleshoot Common Errors

Error message Action steps

Login was unsuccessful. Please verify that your Binti email address is registered with your Single Sign-On (SSO) provider.

  • Ensure that the email you are using to login to Binti is registered with your agency Single Sign-On provider.
  • Contact your Agency Help Desk for further assistance. 

Microsoft error AADSTS50105

  • Verify that the user account for the agency worker is assigned to the Azure AD SSO group that has permission to access Binti.
  • IT staff can reference additional information about this error at Microsoft Learn.

Microsoft Office 365 login issue

  • If unable to access Binti because of a Microsoft Office 365 login issue, request an Office 365 password to reset by your Agency Help Desk.

Other error message

  • Contact your Agency Help Desk for further assistance. 

 

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