Email is already associated with an account in Binti

What does it mean if an email is already associated with an account in Binti?

Binti allows an email address to be associated with only one agency or application at a time. This error message indicates that the email address provided is already in use. Even if an application is inactive, the email address will remain associated with that account.

I am an agency worker, how can I resolve this error?

To resolve this error, contact our Customer Support team. Have the email address you would like to inquire about ready for our team to review. Our team will help in the following ways, based on the status of the account.

Inactive Account: If the email is not associated with any active applications, our team will remove the email from the existing account, allowing it to be re-utilized for a new account. You may Intake a Caregiver or instruct them to use your unique agency link to sign-up again.

Active Account: If the email is associated with an active application, our team will need permission to remove the email from the existing account.

  • If you have documented permission from the caregiver, you can provide that to us.
  • If you do not have documented permission from the caregiver, our team will reach out to the caregiver directly to request permission via email and include you on the message.

I am a caregiver/applicant, how can I resolve this error?

To resolve this error, contact our Customer Support team. Have the email address you would like to inquire about ready for our team to review. If an agency asked you to reach out to our Customer Support team to provide permission to remove your email from an old account, please make sure to let us know your response as soon as possible.

Important Note: Once you remove your email address from a previous account, you will no longer have access to the information or documents in that account. If you would like to retain access to your previous account, you should create a new account using a different email address.

 

 

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