Overview
Agency workers are overworked and handle a lot of cases. Each case is intricate and learning all the information about each caregiver is challenging. Even when looking through a file there can be dozens of case notes and forms to wade through. Binti AI can be a helper by consolidating, summarizing and finding the information quickly.
Important Note: Ask Binti AI's chat feature is separate from Binti's Customer Support Chat (bottom right corner).
How It Works
Using the Ask Binti AI chat feature, workers can quickly get information about an individual caregiver or family and learn about their journey.
Information is pulled from:
- Case Notes
- Form Answers
- Applicant Data
Details pulled from Applicant Data
1. Primary applicant:
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first, middle, last name + suffix
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applicant external identifier
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date of birth
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email
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phone number
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online access to binti
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role
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last logged in
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invite email sent at
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hispanic or latino origin
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race
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primary language
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additional language
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caregiver portal language
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fed recognized tribe
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other tribal membership
2. Address
3. Additional directions to home
4. Mailing address
5. Co-applicant:
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first, middle, last name + suffix
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co-applicant external identifier
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email
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date of birth
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phone number
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role
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hispanic/latino origin
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race
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fed recognized tribe
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other tribal membership
6. Other adults:
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first middle last name + suffix
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email
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phone
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date of birth
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joined the home
7. Application info:
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status
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agency
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app template
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application types
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family ID
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family tags
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date of inquiry
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date initial app signed
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how did applicant learn about agency?
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approvals workers assigned
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support workers assigned
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pre approval placement
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family type
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OOC or ICPC
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forms completed percentage
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supporting docs completed percentage
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trainings completed percentage
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orientation passcode
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capacity
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ages approved for

How to Find Ask Binti AI in an Application
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Navigate to a caregiver's application page.
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Click on Ask Binti AI in the upper right corner.

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A chat window will open.
(Note: This chat window is separate from Binti's Customer
Support Chat in the bottom right corner.)
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Ask Binti AI any questions about this caregiver or family's case!
Frequently Asked Questions
How long will my chat be viewable?
2 days.
Can other workers see the chat answers too?
No, each worker has their own chat for each caregiver application they are assigned to and/or can see. It is one chat per caregiver, per worker.
Can it pull content from uploaded documents/forms?
No, only forms that were answered in Binti.
How can my agency add this feature?
Please contact your Customer Success Manager (CSM), Strategic Partnerships Lead (SPL), or Government Solutions Manager (GSM) to request it for your agency.