Overview
This article is for workers who want to remove an adult household member (not an applicant or co-applicant) from the home of an applicant or caregiver. To remove a co-applicant or primary applicant, please contact support by selecting or typing in "Talk to a human".
How do I remove an other adult from an applicant's home?
- Navigate to the Documents page.
- Download any documents associated with the other adult who will be removed, and upload them to the Other/Miscellaneous Documents section at the bottom of the page.
- Navigate to the Background Checks page.
- Take a screenshot of the other adult's background check logs. Upload these to the Other/Misc section on the Documents page.
- Navigate to the Edit Application page.
- Scroll down to the other adult that you need to remove, and click on the trashcan icon:
- To save, scroll to the bottom of the page and click the "Update Application" button.
This action is permanent - documents and background checks cannot be recovered once deleted. Please ensure you have saved everything before deleting the other adult profile. If you would like Binti support to double check your work before deleting, please don't hesitate to contact us and we would be happy to assist!