How do I remove an "other adult" from an applicant's home?

Overview

This article is for workers who want to remove an adult household member (not an applicant or co-applicant) from the home of an applicant or caregiver. To remove a co-applicant or primary applicant, please contact support by selecting or typing in "Talk to a human".

How do I remove an other adult from an applicant's home?

1. Navigate to the Documents page.
2. Download any documents associated with the other adult who will be removed, and upload them to the Other/Miscellaneous Documents section at the bottom of the page.
3. Navigate to the Background Checks page.
4. Take a screenshot of the other adult's background check logs. Upload these to the Other/Misc section on the Documents page.
5. Navigate to the Edit Application page.
6. Scroll down to the other adult that you need to remove, and click on the trashcan icon:
   
7. To save, scroll to the bottom of the page and click the "Update Application" button.

Note: When you get to the Other adult section in Edit Application you might see wording that says 'Other adults are now managed from the Care Provider Profile'. if you see that here are the steps to follow:
 

1. Click on the hyperlink in that message that says 'Care Provider Profile'
2. On that page find the other adult you want to remove and click the  menu under Actions (on the right side of the window) and chose 'Remove from provider'.