Why is this family still in my caseload?

Automatic Assignments

When a family is approved, their renewal application is automatically  assigned to the worker who completed the approval process. If you notice a family in your caseload that you think should no longer be assigned to you, check if it is a renewal or an initial application.

 

Supervisor Assignments

Supervising Workers: Workers who are supervisors will see cases assigned to any workers they are supervising. This means that both the initial approval and any renewals will appear under the supervisor’s caseload.

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