The form is stuck

Overview

If a form is stuck on "loading" or "we're preparing your document", try re-setting the form by making a small change to any data field and re-saving:

  1. Re-open the form, or go back a step in the document.
  2. Make a small change, such as adding a space at the end of a field.
  3. Re-save the form.
  4. This should allow the signature buttons to populate properly.

Following these steps should help you complete the form successfully. If not, please select or type in "talk to a human".

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