Overview
If a form is stuck on "loading" or "we're preparing your document", try re-setting the form by making a small change to any data field and re-saving:
- Re-open the form, or go back a step in the document.
- Make a small change, such as adding a space at the end of a field.
- Re-save the form.
- This should allow the signature buttons to populate properly.
Following these steps should help you complete the form successfully. If not, please select or type in "talk to a human".