In the Family Finding & Engagement module, Contact Logs organize the communications related to an active family finding search. Contacts can be associated with previously saved connections or with individuals without a formal connection in Binti.
How do I access contact logs?
Contact logs can be accessed via the Relationships dashboard. A tab at the top of the dashboard will allow you to toggle between Relationships and Contact Logs.
How do I record a new contact?
There are two ways to record a new contact:
- On the Family Finding Searches dashboard, click the three dots (
) under the Actions column and select "Record a Contact".
or - Navigate to the Relationships dashboard, use the tabs to toggle to Contact Logs and click "Record New Contact".
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| On the Family Finding Searches dashboard, select "Record a Contact" under Actions | On the Relationships dashboard, click "Record New Contact" |
What details can I add to a contact log?
| Detail | Purpose |
| Person(s) Contacted | The person this contact log relates to. This list populates with existing connections in Binti. |
| Others Contacted | The person this contact log relates to. This is an open-text field for connections that do not exist in Binti because they are a one-time connection or do not have a significant relationship with the child. |
| On Behalf Of | The child that this contact is being made about. Defaults to an individual child, but siblings can be added. |
| Date Contacted | Date that the contact occurred. The date may be today or in the past. |
| Time Contacted | Time of day that the contact occurred. |
| Contact Method | How the contact was made: in person, phone call, direct mail, email, or text. |
| Notes | Open-text field for adding notes about the contact. |
| Relationship Details | When a contact is made with a connection in Binti, options to modify relationship details appear. This includes relationship category and description, parental lineage, lineage type, emotional relationship, placement option, level of support, and additional details. |
How do I edit or delete a contact log?
Contact logs can only be edited or deleted by the agency worker who authored the log. To edit or delete a log, click the three dots () under Actions, then select edit or delete. If you need to delete a contact log authored by another agency worker, please contact Customer Support.