FAQ's for Family Finding if you are a Kentucky caseworker

State of Kentucky Caseworkers: Below is a list of FAQs about Family Finding if you are a State of Kentucky Caseworker:

FAQ: Addresses aren't appearing on the bulk actions tab:

1. This is likely because none of the addresses have been marked as mailing or primary addresses.
2. To fix this, navigate to the connection's hyperlinked name on the Relationships Dashboard
3. Click on Edit Connection
4. Click on Addresses
5. Check Use as Mailing Address
6. Click on Save Person
7. Click on the child's name to return to the Relationship Dashboard and run the bulk action

FAQ: I can't link some potential kin to my child's case:

1. Sometimes when you link potential connections to a case you will get this pop-up error message
   
   Click to review the potential connections of: [Child's name]
   
   The following could not be created as potential connections:
   [Name of Connections] Contact Binti Customer Support for questions on the connections who were not successfully created
2. This is often because the person has an invalid phone number or address tied to their record
3. Hit "x" on the error message and navigate to the people that could not successfully be linked. Click "Link as potential connection" next to that person
4. Deselect any data that looks improperly formatted or erroneous (e.g., misformatted addresses, phone numbers with not enough digits)
5. Click on Create New Potential Connections

FAQ: How do I assign workers to a controlled access case?:

1. Workers need to be manually assigned to controlled access cases by their supervisors
2. Start on the Family Finding searches dashboard. Drag the bottom bar until you can see the three dots under action
3. Click on View additional actions for search
4. Click on Edit Search
5. Click on Search Information
6. Type the worker's name  and select the correct user to assign them and click submit

FAQ: How do I assign siblings to a case?:

1. Start on the relationship dashboard for that case
2. Click on Add Connection
3. Type the sibling's name
4. If the sibling has an open search in Binti, they will appear as you start to type their name
5. Click their name and this will take you to their profile page. Click on continue
6. Click on Relationship Category
7. Click on Relative
8. Click on Relationship Description and click on Sibling
9. Click on save

FAQ: I am logging in with the SSO button, but I keep getting an error on the gateway page.
If you joined the agency / your role post 6/15/2025, you might not have a Binti account. Ask your supervisor to follow these steps to add you:

1. Have your supervisor log into Binti
2. They will click on Agency Tools
3. They will click on Agency Workers
4. They will click on New Agency Worker
5. They will add your name and email and click create user
6. Confirm with your supervisor that your KYID/KOG account has one of these i-Twist roles: i-Twist Social Services Worker, i-Twist Supervisor Approval Authority, i-Twist Support Services, or i-Twist Full Access. If one of those roles is assigned to you you will automatically get Binti access at that point.

FAQ: I need to run a search, but there isn't an open case yet in TWIST to send to Binti:

1. You can run a search without saving it down to a case. Start by clicking on Children & Youth
2. Click on Potential Kin Online Search
4. Click see more details
5. Click on Potential Kin
6. Click on Run Comprehensive Search
7. Click on Continue

You can also refer to the Kentucky Worker guide to Binti for a more detailed how-to with step by step screenshots of this and other processes.